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FAQ

Title

My goods are caught by a customs office.

Posted by (ip:)

Date 2018-10-29

View 207

Message

Customers are fully responsible for any customs-related issues such as customs taxes, transit duties, warehousing fees, etc. 

Customers shall pay for every charge related to customs issues, and MYKOCO is not required to handle such customs issues in each country. 


Customs issues vary by country, and each country has different perspectives on hazardous and/or prohibited product issues. 

Thus, customers may need to contact the local customs office for detailed information to avoid potential problems in advance.


Most of our products are delivered to customers without significant issues. 

Often, problems arise when orders exceed the tax-free limit of the destination country. 

We advise placing multiple orders to stay within the tax-free limit or contacting us in advance to set the price below the tax-free limit.


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