If products are returned due to customs issues, we can resend them after you pay the shipping fee again. Refunds or exchanges are not available.
Most personal-use cosmetics orders pass through customs without issues. Products are usually returned if customers don’t respond to customs' requests for information.
There's no need to worry about providing details to customs for small orders.
In rare cases where products are returned, we can resend them upon your request. Be aware that additional round-trip shipping fees may apply.